This is a starting template. Please review it with a qualified legal professional and adapt it to your business and local laws before relying on it.
Last updated: October 2, 2026
1. Who we are
Raison Booking (https://www.eyebrowlab.com/) provides booking and management software for salons and studios. This policy explains how we handle personal data when you use our Service.
2. Information we collect
We collect: account and business details (name, email, phone, address); booking and client information you enter; payment-related data processed by our payment partners; and technical data such as log files and cookies needed to run the Service.
3. How we use information
We use personal data to provide and improve the Service, process payments, send transactional emails and reminders, provide support, prevent abuse, and comply with legal obligations.
4. Roles
For your business account data, we act as a processor on your behalf — you are the controller of your clients’ data. You are responsible for having a lawful basis to collect and message your clients.
5. Sharing
We share data only with service providers that help us run the Service (e.g. hosting, email, SMS via Twilio, payments via Mollie/Stripe/PayPal, calendar sync via Google), under appropriate safeguards, or where required by law. We do not sell personal data.
6. Retention
We keep personal data for as long as your account is active and as needed to provide the Service, then delete or anonymise it unless we must retain it for legal reasons.
7. Your rights
Depending on your location you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. To exercise these rights, contact us at support@raisonbooking.com.
8. Security
We use reasonable technical and organisational measures to protect data, including encrypted connections and access controls. No method of transmission or storage is completely secure.
9. Cookies
We use essential cookies to keep you logged in and to operate the Service. You can control cookies through your browser settings.
10. International transfers
Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.
11. Changes
We may update this policy and will post the new version here with a revised date.
12. Contact
Questions about privacy? Email support@raisonbooking.com.